Shipping & Returns

Shipping Policy

All orders ship from our warehouse in Mabelvale, Arkansas. Our team carefully packs each order with appropriate protective materials to help it arrive safely. If loss or damage occurs in transit, please contact us promptly. Claims are handled according to carrier terms, and we’ll assist with documentation when applicable.

Shipping is included on most items. Certain deeply discounted or oversized products may have additional shipping charges, which will be shown before checkout.

FREIGHT

Most freight orders ship free, but liftgate service is not included. If you do not have a loading dock or cannot safely unload the item, the carrier charges an additional $150 for liftgate service. Oversized orders must ship by freight, and any required liftgate fee is the customer’s responsibility.

Inspect all freight shipments before the driver leaves. Note any damage on the delivery receipt and contact us immediately. Failure to report visible freight damage at delivery may limit our ability to obtain a refund or replacement from the carrier.

Return & Exchange Policy

GOODGRABS RETURN POLICY & GUARANTEE

We stand behind our products and want you to be happy with your purchase. If you are not satisfied, here is our policy for returns and guarantees.

30-DAY RETURN WINDOW
Most items can be returned within 30 days of delivery for a refund. To start a return, please email us at Support@GoodGrabs.com to request a return shipping label.

GOODGRABS OPERATIONAL GUARANTEE
We guarantee all parts, heavy machinery, and appliances will be operational and function as intended for 30 days.

Special Installation Requirement: For items requiring connection to water, gas, or electrical lines (e.g., water heaters, HVAC units), this 30-day operational guarantee is valid only if the unit was installed by a licensed professional. Proof of professional installation may be required.

RETURN CONDITION & REFUNDS
Your refund is based on the condition of the returned item.

Full Refund: Issued if the item is unopened, in its original packaging, and with all factory seals intact.
Partial Refund: Items that have been opened or used are subject to a depreciation fee, which will be deducted from your refund.
Return Shipping: The cost of the return shipping label will be deducted from your final refund amount once we receive the item.
Serial Number Verification: For your protection, we verify the serial number of all returned items. Refunds will not be issued, and the return will be rejected if the serial number does not match our records.

NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned for health and safety reasons:

Swimwear, underwear, lingerie, hosiery
Cosmetic, beauty, grooming, and hygiene products
Over-the-counter medications, food items, and toiletries

Any other non-returnable items will be clearly marked "AS-IS" or "NON-RETURNABLE" on their product page.

QUESTIONS?
We're here to help! Please contact us with any questions or issues at Support@GoodGrabs.com. We strive to resolve any concerns quickly and to your satisfaction.